On a more serious note, I was again handed the results of an LSS effort that again resulted in a new process but no reasonable method of implementation. This is the third time in a row. Each time we are asked to then build an IT system to implement something conceived by LSS, and we have to start over. I was told that, at a minimum LSS would deliver "shovel ready" requirements against which software could be delivered, but that has not been the case.
The root cause of this failure eludes me, because I don't believe that anyone is intentionally stupid or malicious, but you can't tell by the results
Answering my own question after a moment of reflection. Start with the end in mind one of Covey's 7 habits. But LSS, by its nature, starts with no particular end in mind, just the idea of improvement. But actual improvement comes from a goal.
A brief example. We set a goal that over 80% of new employees would have a functioning email account and computer account on their first day of employment. We made huge changes in the way we do business and achieved that goal, and are trying to ratchet up to 85%. But we get no credit for huge process improvement that has saved millions of dollars in lost productivity when employees previously waited around for literally weeks before they could use a computer.
Sorry, no LSS credit for the poor slobs who did all the work to save the organization millions (and I can prove it.)
But we started with a particular goal and actually effected process improvement, because we knew where we wanted to go. That is why the methodology is so ineffective.
7 comments:
Don't tease us... wait until the movie's rendered. We can't wait to get our LSS!
(clortm)
So...
Where are the lean blue chicks with tails?
Get a blank white screen on the big four browsers.
"It hasn't worked for you. You live at the dump, and your children have been eaten by wolves."
I say, that's quite a nice turn of phrase. It pretty much says it all, doesn't it?
^^ and they were tasty^^
Still haven't found the love for LSS, huh?
Wollf
You heretic. I will report your apostasy.
On a more serious note, I was again handed the results of an LSS effort that again resulted in a new process but no reasonable method of implementation. This is the third time in a row. Each time we are asked to then build an IT system to implement something conceived by LSS, and we have to start over. I was told that, at a minimum LSS would deliver "shovel ready" requirements against which software could be delivered, but that has not been the case.
The root cause of this failure eludes me, because I don't believe that anyone is intentionally stupid or malicious, but you can't tell by the results
Answering my own question after a moment of reflection. Start with the end in mind one of Covey's 7 habits. But LSS, by its nature, starts with no particular end in mind, just the idea of improvement. But actual improvement comes from a goal.
A brief example. We set a goal that over 80% of new employees would have a functioning email account and computer account on their first day of employment. We made huge changes in the way we do business and achieved that goal, and are trying to ratchet up to 85%. But we get no credit for huge process improvement that has saved millions of dollars in lost productivity when employees previously waited around for literally weeks before they could use a computer.
Sorry, no LSS credit for the poor slobs who did all the work to save the organization millions (and I can prove it.)
But we started with a particular goal and actually effected process improvement, because we knew where we wanted to go. That is why the methodology is so ineffective.
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