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Sunday, December 23, 2007

What to Tell a Barber

...when he's finished cutting your hair.

Well, it's too late to do anything about it now!

Yes, I had one of those haircuts recently.

Photo courtesy of Comstock images.

1 comment:

  1. Excellent examples of how excess labor can be used to strengthen processes and deliver more value to customers.
    Why don't more companies see the value in this? I believe it's because of silo thinking and optimizing the silos instead of looking across the entire value strea. Thoughts? lean six sigma

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