Me: You stink! And you're an idiot! I think you stink because you're an idiot!Dale wants you to spend all this time figuring out what the other person wants and showing them how you can help them get it while complementing them and avoiding criticism.
All I can say is that the book stinks and I think it was written by an idiot. Now if you'll excuse me, there's a mob of people at my front door with pitchforks and boiling tar. They look to be frantically plucking chickens and piling up the feathers for some reason.
What a bunch of morons.