The entire piece is worth reading (and perhaps posting on a company bulletin board) if you are involved in marketing to women, and is all the more the case if you are in an industry or business environment that still, even occasionally, refers to women as "ladies." (Egads.) In this day and age, most of the women I know would say that that 1950s-sounding word has an especially negative or condescending connotation.My first reaction to that was, "If you're so thin-skinned that the word lady causes you to react negatively, you've got more problems than just picking out the correct words to use." Yes, I realize that the post is trying to help people use effective terms in marketing and ignoring the feelings of your audience is a bad thing to do, but still, what's the problem here?
Are we so full of modern arrogance towards the past that we can't handle the term "lady"? Geeze, get over it. My parents' generation knows for a fact that some things were better in the 1950s than they are now. Every generation has its good and bad. It's sad to see these little snippets of temporal snobbery.